Privacy Policy

1. Who we are

This website (krihifoods.odoo.com) is operated by Krihi Foods, the sole owner of the brand Krihi Chocolates. We handle your data responsibly and in line with applicable Indian law, including the principles of the Digital Personal Data Protection Act, 2023.

• Brand: Krihi Chocolates
• Operating Entity: Krihi Foods
• Registered Address: [address]
• Official Email: krihifoods@gmail.com
• Phone / WhatsApp: +91 92890 92287

2. Information we collect

We only collect the details necessary to process your orders, provide customer care, and offer you a smooth browsing experience:

• Order details: Your name, billing address, shipping address, contact phone number, and email address.
• Enquiry and form details: Information you share when contacting us, submitting a custom gifting enquiry, or reaching out for customer support.
• Account details: Login credentials, purchase history, and saved addresses if you register an account with us.
• Payment information: Payments are processed directly by our PCI-DSS compliant payment gateway partner ([Razorpay / other]). We never see, receive, or store your credit or debit card numbers, CVV, or banking passwords.
• Technical information and cookies: IP address, device type, browser settings, and browsing patterns collected via standard cookies to keep our website running properly.

3. How we use your information

We use your information exclusively for legitimate business purposes:

• Processing, packaging, and dispatching your chocolate orders.
• Coordinating with courier partners for prompt, temperature-controlled delivery.
• Sending transactional updates, such as order confirmations, tracking links, and digital invoices.
• Assisting with customer support, queries, and feedback.
• Sending promotional offers, new collection announcements, or festive gifting catalogs ([yes, only with consent / no]).
• Enhancing website functionality, performance, and user experience.
• Preventing fraudulent transactions and meeting statutory legal, accounting, and tax compliance requirements.

4. Who we share it with

We respect your privacy. We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who assist our operations:

• Delivery partners: [courier names / "third-party courier partners"] who need your name, shipping address, and phone number to deliver your chocolates safely.
• Payment gateways: [Razorpay / other] for secure payment verification and settlement.
• Infrastructure and technology providers: Website hosting, software management, and email communication platforms.
• Statutory authorities: Government agencies or law enforcement only when strictly required by applicable Indian law or court order.

All our service partners are bound by confidentiality commitments and are restricted from using your data for any other purpose.

5. Cookies

Cookies are small text files stored on your device that help our website recognize your browser and remember items in your shopping bag.

• Essential cookies: Required for fundamental website operations, checkout navigation, and account security.
• Performance & analytics cookies: Used by tools like [Google Analytics / none] to help us understand visitor numbers and improve page load speeds.

You can manage your cookie preferences through the banner displayed on our website or modify your browser settings to decline non-essential cookies. Please note that disabling essential cookies may impact your ability to place an order smoothly.

6. WhatsApp and phone communication

When you provide your phone number, we use it to send essential order confirmation messages, courier tracking details, and delivery coordination updates via WhatsApp or SMS. If you have opted in, we may occasionally share special festive offers. You can opt out of promotional messages at any time by replying "STOP" on WhatsApp or sending an email to krihifoods@gmail.com.

7. How long we keep information

We retain your personal details only for as long as necessary to fulfill the purposes outlined in this policy, complete our contractual obligations to deliver your order, resolve disputes, and comply with mandatory tax, accounting, and legal requirements under Indian law (such as retaining invoices for statutory audit periods). Once information is no longer needed, it is securely deleted or anonymised.

8. How we protect information

We implement appropriate technical, organizational, and physical safeguards to protect your personal details from unauthorized access, alteration, disclosure, or loss. Our website uses secure HTTPS encryption for data transmission. While we exercise rigorous commercial standards to protect your data, no method of electronic transmission or internet storage is 100% secure, and we cannot guarantee absolute security.

9. Your rights and choices

In accordance with applicable law, you have meaningful control over your personal data:

• Access & Review: Request a summary of the personal information we hold about you.
• Correction & Updates: Ask us to correct inaccurate, outdated, or incomplete details.
• Deletion: Request the deletion of your personal information, subject to statutory retention requirements such as GST invoices.
• Opt-out: Withdraw your consent for promotional messages at any time.

To exercise any of these rights, please write to us at krihifoods@gmail.com. We will review and respond to verified requests within a reasonable time.

10. Children

Our website and gourmet confectionery products are intended for adults and legal guardians. We do not knowingly solicit or collect personal information from individuals under the age of 18 without verifiable parental or guardian consent. If you believe a minor has provided us with personal information without consent, please contact us immediately so we can promptly delete the record.

11. Links to other websites

Our website may contain links to third-party services, such as social media platforms or payment partner portals. Once you leave our site, we do not have control over external websites and are not responsible for their privacy practices. We encourage you to review the privacy notices of any third-party websites you visit.

12. Changes to this policy

We may update this Privacy Policy periodically to reflect changes in our operational practices, services, or regulatory guidelines. Any modifications will be posted directly on this page with an updated revision date. We encourage you to review this page periodically.

13. Contact and grievance officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please contact our designated Grievance Contact: